We want you and your pet to be 100% happy — that's why every SCOBYDOG product comes with two promises.

90-Day Money-Back Guarantee. If you're not satisfied for any reason, send it back within 90 days for a full refund of the purchase price. Please note that return shipping costs are paid by the customer.

Lifetime Warranty (Fair Use). We stand behind our harnesses for life. Manufacturing defects are always covered, and we look at every claim individually and with an open mind. Outside of that — normal wear, accidents, and the like — we'll still do right by you wherever we can, whether that's a replacement, a repair, or a discount.

Need a return or warranty claim? Just email us at contact@scobydog.com and we'll take it from there.

Customers in the European Union (Netherlands, Belgium and others)

If you are a consumer in the EU you also have a legal right to withdraw from your purchase within 14 days of receiving your goods, without giving a reason, and a legal two-year guarantee of conformity. Our 90-day money-back guarantee and Lifetime Warranty are in addition to these rights, not instead of them. The right of withdrawal does not apply to personalized items (for example a patch with your dog's name) or to unsealed poop bags. Full details and a model withdrawal form are in our Legal Information. To withdraw or make a claim, email contact@scobydog.com.